Information on warranties claims and such.
YOU MUST EMAIL YOUR WARRANTY INFORMATION AS OF June 24th. 2012 to activate your warranty.....
1: Name of purchaser 2: Where the bow was bought 3: Date the bow was bought 4: Receipt number of your receipt 5: Acknowledgement i read and understand the bow care instructions(bow care instructions found on website - front page upper left)
You will receive a confirmation email within 1 to 7 days.
IF YOU DO NOT REGISTER the bow, the bow will not be warrantied. NO EXCEPTIONS.
ALL bows will come with a 6 month warranty (except the 55" hickory youth bow). Laminate bows come with a 18 month warranty.
If you bring the bow back to us the following year for inspection and the bow looks to be in good shape - WE WILL extend the warranty... This is a case by case basis and ONLY extended to the original owner...
Any bows purchased before June 24th 2011 that are still under warranty will be honored on the old system.
Some of our bows do have warranties.
64" hickory - 6 months from date of purchase68" Hickory - 6 months from date of purchase72" Hickory - 6 months from date of purchase
Bamboo backed bows - 12 months from date of purchaseLaminate bows - 18 months from date of Purchase.
WE DO NOT WARRANTY the 55" youth hickory bows. This is due to people buying the cheapest bow they can find and the 55" bow being designed for ages 10 and under - well you get the point....
You truely get what you pay for, and when you draw the bow PAST the designed limits - you end up with a broken bow...
We are sorry after June 24th, 2012 - no more warranties will be added to 55" hickory bows.
Warranty Claim information
Claims are very straight forward... If your bow breaks CONTACT US at 903-285-4347 IMMEDIATELY!
We Will require you to take a picture of the break CLEARLY showing the break and areas around the break front and back - side to side. Include the signature below the handle of the broke bow as well.
In the CASE OF A BAMBOO BACKED BOW OR LAMINATE BOW
We will require you to send the broken bow BACK TO US. Contact us for shipping information.
While it is not required - the addition of shipping insurance is always a good idea as - a broken bow can be damaged in shipping and look like damage you did - thus negating the warranty. It happened once....
Depending on the bow AND time of SEASON expect UP TO 45 days on a warranty return. We ask this as we do travel, the same type may not be in stock and have to be built or we maybe out of supplies to build a like bow... Generally on all hickory bows expect under 14 days.
Please understand that your bow was hand built... It takes time to hand build another.
Refunds and broken bows:
WE ARE NOT ABLE TO REFUND a bow that is broken, used or mistreated.... We will replace the bow with the same type or likeness of equal or more value. NO EXCEPTIONS..
We strive to make sure YOU our customer, are happy and has a pleasant buying experience. We believe in treating the customer fairly and honestly - we expect the same.